Paperback: 362 pages
Publisher: CRC Press; 1 edition (February 20, 2011)
Language: English
ISBN-10: 1846194482
ISBN-13: 978-1846194481
Product Dimensions: 6.7 x 0.8 x 9.6 inches
Shipping Weight: 1.8 pounds
Average Customer Review: 5.0 out of 5 stars See all reviews (4 customer reviews)
Best Sellers Rank: #429,860 in Books (See Top 100 in Books) #130 in Books > Textbooks > Medicine & Health Sciences > Administration & Policy > Practice Management & Reimbursement #141 in Books > Textbooks > Medicine & Health Sciences > Administration & Policy > Health Policy #161 in Books > Medical Books > Administration & Medicine Economics > Health Care Administration
Most of the healthcare professionals I know struggle with doubts about whether they can make a difference within their organizations -- the boss is a know-it-all micro-manager, their staff lack motivation, another budget cut has descended along with morale. This book arrives as a practical and world-broadening resource no matter how challenging one's workplace -- rich with insights and examples immediately useful and inspiring to any healthcare professional searching for how to make better use of their precious energy (I believe the book's title is too narrow--it's not just for those who see themselves as change leaders).For those new to the language of relationship-centered administration, here is the best introduction you could hope for. For those fortunate to have been learning from these teachers/authors for a while, here is the compendium we've been awaiting.The guiding theme and question is "how can we attend to this issue, this person, this work in more relational way?" Among the many practices and principles illustrated here that i found especially useful:*how emergent design is richer than our traditional ways of planning (eg, without the burden of having to pretend we have answers, we can be more curious and hence less anxious and better observers of what's influencing people's behavior today)*aspirational, instead of mainly constraint-based, thinking*process-oriented as well as results-oriented metrics*interviewing prospective staff with such questions as: "please tell me story from your work in healthcare that was a great experience or is an example of why you work in this field, something that made you proud to be doing what you do.
Leading Change in Healthcare: Transforming Organizations Using Complexity, Positive Psychology and Relationship-Centered Care A Lean Guide to Transforming Healthcare: How to Implement Lean Principles in Hospitals, Medical Offices, Clinics, and Other Healthcare Organizations The Cleveland Clinic Way: Lessons in Excellence from One of the World's Leading Health Care Organizations: Lessons in Excellence from One of the World's ... Care Organizations VIDEO ENHANCED EBOOK Palliative Care: A Patient-Centered Approach (Patient-Centered Care) Introduction to the Financial Management of Healthcare Organizations, Sixth Edition (Gateway to Healthcare Management) The Cleveland Clinic Way: Lessons in Excellence from One of the World's Leading Healthcare Organizations Simply Complexity: A Clear Guide to Complexity Theory Teaching Student-Centered Mathematics: Developmentally Appropriate Instruction for Grades 3-5 (Volume II) (2nd Edition) (Teaching Student-Centered Mathematics Series) Teaching Student-Centered Mathematics: Developmentally Appropriate Instruction for Grades Pre-K-2 (Volume I) (2nd Edition) (Teaching Student-Centered Mathematics Series) Leading Strategic Change in an Era of Healthcare Transformation (Management for Professionals) Leading the Lean Healthcare Journey: Driving Culture Change to Increase Value Culture Change in Elder Care:Leading Principles & Practices in Elder Care Vol. 2 IT's About Patient Care: Transforming Healthcare Information Technology the Cleveland Clinic Way Healthcare Made Easy: Answers to All of Your Healthcare Questions under the Affordable Care Act The Cleveland Clinic Way: Lessons in Excellence from One of the World's Leading Health Care Organizations Cats: Cat Care- Kitten Care- How To Take Care Of And Train Your Cat Or Kitten (Cat Care, Kitten Care, Cat Training, Cats and Kittens) Dogs: Dog Care- Puppy Care- How To Take Care Of And Train Your Dog Or Puppy (Dog Care, Puppy Care, Dog Training, Puppy Training) Communication the Cleveland Clinic Way: How to Drive a Relationship-Centered Strategy for Exceptional Patient Experience Psychology of Sales : From Average to Rainmaker: Using the Power of Psychology to Increase Sales The Heart of Change: Real-Life Stories of How People Change Their Organizations